Share your knowledge Engage industry experts Network with peers. Copyright © 2020, Oracle and/or its affiliates. This option is only available to paid accounts. provisioning of new resources, Console issues, Oracle Visual Builder Cloud Service 11,423 views 223,994: 149,802: 446,860: Members: Posts: Comments: Information Sheet Overview Video. If the preceding options did not resolve your issue and you need to talk to someone, you can create a support request. The tenancy OCID is shown under Tenancy Information. Issue Summary field. and on the details page. You’ll need the CSI number to register and log support requests in My Oracle Support (MOS). with oracle-cloud-infrastructure, as Resolution: The Oracle Service Cloud Customer Portal versions 3.3, 3.4 and 3.5 are deprecated as of August 2019. and Administration, Core Read the press release; Support for Dyn products; Customer Login. Environment: Customer Portal (CP) Deployment Manager February 2011 and newer. A shortened version of the OCID is displayed next to each compartment. Cross-Channel Contact Center. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Root Cause Analysis (RCA) Request in the Explore Oracle CX for Service. Infrastructure, including However, Cloud Portal does not fully support managing Support Identifier assignments and renewals. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and … Innovation. information about accessing these tools. US Sales: +1.800.633.0738. Why is this such a big deal, you ask? As an Oracle Platinum Partner and Authorised Reseller we offer a comprehensive mix of contact centre, customer experience consulting and services to deliver great business outcomes for our customers. The Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. End-User interfaces are web pages built in a … Review the video training linked above for more details. Details. Learn how Oracle customers are using SaaS, PaaS, IaaS, and other technologies to transform their businesses and engage customers in new and better ways. This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests. solutions, you can post a question to Cloud Customer Connect at: https://cloudcustomerconnect.oracle.com/resources/9c8fa8f96f/summary. Offer flexibility, immediacy, and a human touch through digital assistants, live and web chat, messaging, cobrowse, as well as Engagement Engine, Live Experience, and a diverse set of proactive web inlays. OSvC is all about giving great service to your customers. Welcome to Cloud Customer Connect. How long do I have to migrate my customer portal implementation? Manage My Service Requests; Submit a Service Request; Support Notifications; Support Experience Blog; Cloud Portal; Learning. In my work as Senior Analyst on Oracle Maxymiser’s financial services team, I’ve noticed a troubling trend: companies overlooking the customer self-service portal. For example, to get the OCID for a compute World-Class Self-Service. Get Started in the Community; Service Cloud Community; Discussion Forum; Analytics Cookbook; Idea Lab Home; Field Service Community; Discussion Forum; Idea Lab Home; Hero Hub; Paid Services. follows: https://stackoverflow.com/questions/tagged/oracle-cloud-infrastructure. Don't have an account? In cases where the digital assistant can't assist the customer, it can transfer the conversation to a live agent. Contacting Oracle B2C Service Technical Support. Reputation. Whether it be on a self-service basis or on the phone with your contact centre, OSvC ensures that the speed and efficiency of the responses your users make provides a great service experience for your customers. To perform these actions you will need to continue using the standard My Oracle Support portal for the time being. Oracle Digital Customer Service . Infrastructure, sometimes you need to get help Product Portal; Billing … The change makes it much easier for customers using the Cloud Portal (including many Oracle MICROS and Oracle Hospitality customers) to manage user access and Support Identifier (SI) tasks. Experts in Oracle Cloud. Customer Connect for support queries. Use the following APIs to manage support requests:Â. Open the navigation menu, under Governance click Create support request. HOME USER PORTALS. Subscribe for 12 months of unlimited access to constantly updated digital Oracle Cloud Learning Subscriptions . Oracle Service Cloud is a simple, multi-channel, cloud-based customer service tool that provides the key basic features for customer support. I watch flicks across all genres, history being my favorite! Include troubleshooting steps taken and any available test Adding Dyn's best-in-class DNS solution extends the Oracle cloud computing platform and provides enterprise customers with a one-stop shop for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Download the client and log in to begin working in Oracle Service Cloud. About. You’ll need the CSI number to register and log support requests in My Oracle Support (MOS). Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Service Cloud is a complete suite of applications allowing service and support delivery through any channel at any time. With Service Order Management training, you will learn about the features, functions, and value of the product, while getting hands-on experience as well. The Cloud Portal allows you to verify user approval actions and review Support Identifier notices. Deliver. Show Details Hide Details. on the left side of the page. Note that you must have appropriate permissions in a compartment to view Oracle Service Cloud Oracle Service Cloud is a market leader and best suited for sizeable B2C complex Customer Experience Projects. Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support ... Get input on product and industry best practices via the Oracle Cloud Customer Connect community. Oracle Service Cloud is a CRM solution that improves customer service and daily operations through the use of its service request management, knowledge base, and customer portal. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud Learning; Community. Demonstrated expertise in Design Patterns and Applications; UI Design skills; Minimum 3 … Submit your ideas Cast a vote Make an impact. In Safari on a Mac, it's called the Web Inspector. Cloud Implementation Services. Infrastructure, For information about using the API and signing requests, see, Governance To perform a scoped search, go to your favorite search engine and specify the site URLs along with your specific search terms, as follows: If you can't find an answer to your question through search, submit a new question to one of the forums we support. Oracle Service Cloud, the customer experience suite, delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. In this introduction, you will learn about the resources available to you, terminology, and best practices. Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Select results that return a 500 error to view the request details. Both knowledge bases are easy to maintain and update. The Oracle Service Cloud Customer Portal offers a variety of different enhancements to help improve customer experience. Click Copy to copy it to your clipboard. The Self Service capabilities of the application allow your customers to … Click, Open your browser's developer tools by clicking. Please contact the person in your organization who administrates your site. Results 1 (of 1) « ‹ › » Service Order Management. The knowledge management tools in Oracle Service Cloud are our main source of information for both our external and internal customers. Oracle Cloud Method Platform (OCMP) Oracle Unified Method (OUM) Partner Cloud Enablement; Project Management; My Oracle Support Portal; On-Premises Applications Tutorial Videos; Premier Support; Channels Cloud Applications / … / CX Service. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud Learning; Certifications; Community. Select the Network tab, then filter on XHR. General Contact Info Global Contacts. Oracle Cloud Customer Connect A Community for Business Users. CX Builders is an Oracle Silver Partner that specialises in Oracle Cloud. Offer flexibility, immediacy, and a human touch through digital assistants, live and web chat, messaging, cobrowse, as well as Engagement Engine, Live Experience, and a diverse set of proactive web inlays. Oracle Data Integrator (ODI) seamlessly integrates with Oracle Service Cloud. Cloud Customer Connect is Oracle's premier online cloud community. You can also view our calendar for … You can find all the documentation you need—from videos to tutorials to live events—to help you prepare for a successful transition to the latest Oracle release right here. As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers. Cloud Customer Connect Community; Cloud Digital Learnings; Cloud Readiness; Consulting. Infrastructure Console on the Tenancy Details page: Open the Profile menu () and click Tenancy: . You can turn a digital assistant into an automated agent that participates in Oracle Service Cloud chats in much the same way that human agents do. Course. Deliver. Today’s customers demand new experiences driven by personalized channels and choices. click View support requests. Knowledge Base; Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Oracle B2C Service; Oracle Field Service; Oracle Co-browse; Intelligent Advisor; Turn On/Off Features; Documentation; Support Experience Blog; CX TnT; Cloud Portal; Learning. This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. One example we have recently been looking at is providing customised map widgets using Google Maps API to enhance the UX. Environment: Customer Portal (CP) Deployment Manager February 2011 and newer. Your customers can search for information, review the contents of your knowledge base, ask questions of your support staff and your user community, request a chat session, and manage their account information. NOTE: Microsoft Office 365, … The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. Depending on your browser, this is called either Developer Tools or Web Console and can be opened by clicking F12. This topic provides more If you are using only Always Free resources or using a Free Tier account, use Cloud Oracle analytics cloud Service delivers personalized, seamless interactions throughout the customer journey. The Oracle Service Cloud Customer Portal Cloud Service is a reference implementation, extensible framework and associated development tools for building out engaging, extensible, robust and high performance web customer service (web self-service and web assisted service) experiences for B2B and B2C (and variant) customer service interactions. With Oracle Service Cloud you'll get talked about. If you are creating an application that integrates with Oracle Cloud Download the Oracle Service Cloud client and log in, Navigation sets, profiles, and staff accounts, Determining the functionality your organization needs, Create a navigation set for the administrator, Selecting actions from a navigation or configuration list, Customizing navigation and configuration lists, Add items to or remove items from a navigation or configuration list, Search for an item to add to your navigation list, Selecting actions from the recent items list, Displaying buttons in your navigation set, Search for a report from the Reports explorer, Automatically logging out inactive sessions, Supplying login information to staff members, Limiting concurrent administration logins, Add Quick Search reports to a navigation set, Overview: Assigning Custom Navigation Sets to a profile, Organizing information with products, categories, and dispositions, Specify the number of required product levels for incidents, Adding and editing products, categories, and dispositions, Edit visibility settings for multiple products simultaneously, Change the order of a product, category, or disposition, Deleting products, categories, and dispositions, Linking products, categories, and dispositions, Create or remove links for multiple products simultaneously, Product linking when working with answers, View a report for products, categories, dispositions, and product linking, Add the Channel Usernames field to a contact workspace, Tracked link categories for Outreach and Feedback, Add the Industry field to an opportunity workspace, Incorporating business rules in your organization, Select the relative time condition using a task due date, Purchased products conditions for Offer Advisor rules, Escalating answers, incidents, opportunities, and tasks, Create a rule that sets the escalation level, Create a rule that triggers actions on an escalated object, Change state values when activating a rule base, Restore the archived version of the rule base, Creating business rules for custom objects, Routing incidents by products or categories, Using the Else clause when routing incidents, Setting incident status in response to an event or action, Suggesting answers before questions are submitted, Creating a variable to measure service quality, Applying SLAs and crediting incidents to SLAs, Use a menu-only object in a custom object, Best practices: Testing object event handler scripts, Associate an event handler with an object, Define the terminals in the custom process script, Add or edit a sales product for asset management and product registration, Working with assets from contact and organization records, Product registration on the customer portal, Add the product registration files to your customer portal, Let customers view registered products from others in their organization, Working with the Configuration Settings editor, Edit the same configuration settings across multiple interfaces, Edit the same message base on multiple interfaces, Restore a file from the backup or default directory, Configuring third-party software for screen pops, Add or remove certification revocation lists, Troubleshooting filtered out or rejected email, Advanced configuration for email handling, Edit Outreach and Feedback email settings, Add email addresses to distribution lists, Working with the Message Templates editor, Deploy the global template and the messages at the same time, Display sibling answer file attachments on the Answer Print message template, Send a proof message from an undocked message, Deploy multiple messages at the same time, Define conditional content based on message thread count, Duplicate record handling for data imports, Logging in to Oracle Service Cloud using external identity providers, Customer login using an IdP-initiated SSO, Setting up single sign-on (SSO) using an external IdP, Best practices: Enabling the SSO profile permission, Define single sign-on configuration settings, Identifying the SAML subject for agent login, Identifying the SAML subject for contact login, Signing in using an external identity provider on the Oracle Service Cloud Login window, Define an external IdP for agent authentication on the Login window, Using OpenID-based external identity providers, Register Oracle Service Cloud with the OpenID Connect provider, Define the OpenID Connect provider in Oracle Service Cloud, Logging in to external applications using Oracle Service Cloud as the identity provider, View the Single Sign-On Configurations audit log, Adding applications to the Service Console or Agent Browser UI, Redirecting users to the Oracle Service Cloud login page, Enable single logout for an external service provider, Using OAuth authorization to access the Connect REST API, Define the external identity provider for OAuth authorization, Options with interface visibility settings, Navigation sets in relation to multiple interfaces, Workspaces in relation to multiple interfaces, Profiles in relation to multiple interfaces, Editing visibility in configuration items, Configuring and customizing the interface, Creating business rules to manage multiple interfaces, Configuring mailboxes for multiple interfaces, Customizing message templates for multiple interfaces, Search for an organization from an open record, Creating and editing organization hierarchies, Add an existing organization to the hierarchy, Reassociate the contact for an opportunity, Oracle Commerce Service Center integration, Inherit task Contact and Organization fields, Add Outlook integration permissions to a profile, Selecting contact, task, and email sync options, Sync a contact between Outlook and Oracle Service Cloud, Sync all contacts between Outlook and Oracle Service Cloud, Sync a task between Outlook and Oracle Service Cloud, Sync all tasks between Outlook and Oracle Service Cloud, Append Outlook email to a record in Oracle Service Cloud, Open an incident using Oracle Service Cloud SmartTag in Outlook, Overview: Integrating with Oracle Applications, Date and time format tokens for analytics, Date and time format tokens for configuration settings, Provide guided assistance to agents and customers, Assign guided assistance permission to profiles, Associate answers and text explanations with question responses, Passing parameters through Call URL nodes, Pass a parameter using response properties, Pass a static parameter using question properties, Using guided assistance in workspace and script rules, Working with the navigation panel control, Add a branch by right-clicking a field or control, Using events in workspace and script rules, Trigger a rule when a named event is fired, Display or hide design space table outlines, Change the number of table rows and columns used by a field or control, Add an image control to a workspace or script, Working with list box, menu, option, and text box controls, Add and edit items for list box, menu, and option controls, Adding reports and relationship items to custom workspaces and scripts, Add a report to a report control or change a report on a relationship item, Select primary and secondary search reports for the Contacts Search window, Access design space items using the ribbon, Accessing design properties from the actions list, Enable the Default Value property and set a default value for a field, Setting hidden, required, and read-only properties, Setting hidden and read-only properties for required fields, Customizing ribbons and Quick Access toolbars, Working with ribbon and Quick Access toolbar buttons, Move tabs, groups, buttons, and separators, Delete tabs, groups, buttons, and separators, Set information options on the Info button, Add or remove Quick Access toolbar buttons, Restore default content on the ribbon and Quick Access toolbar, Desktop workflow design canvas and ribbon, Define conditions based on a field with multiple possible values, Best practice: Editing Set Fields attributes, Prompt agents to search for a record to load, Best practice: Creating desktop workflows, Open a report in the Report Management component, Import a report definition from an XML file, Display and hide report sections on the design surface, Enable automatic layout of a report section, Change a report section table layout options, Adding Images, Text Fields and Descriptions, Use a filter or variable in the URL field, Display search criteria descriptions on reports, Specify which search criteria descriptions to display, Add a comparison value column to a report, Add a comparison percentage column to a report, Add a trend percentage column to a report, Edit data-type specific column format options, Specifying joins for tables with multiple relationships, Add or edit a chart with the Chart Wizard, Create a fixed or run-time selectable report filter, Add variables or run-time filters to an output level's docked filters, Export a report definition to an XML file, Select a relative date range in a report run-time filter, Change queuing and data source options for reports and dashboards, Modifications made to distributed reports, Cache reports and dashboards at scheduled times, Show or hide fields with the Field Chooser, Hide and show a column using the right-click menu, Display guided assistance information in a tree format, Saving and resetting report display settings, Save display and data settings for a report, Edit values in multiple rows using the ribbon, Removing, replacing, and editing dashboard reports, Open a report for editing from the dashboard, Adding images and text fields to dashboards, Selecting dashboard section layout options, Enable automatic layout of a dashboard section, Change a dashboard section table layout options, Displaying and hiding reports in a dashboard, Search for information in all reports on a dashboard, Search for information in only one report on a dashboard, Apply an SLA instance to a contact or organization, Add incident information on the Details tab, Add a customer entry or private note to an incident, Review and accept autotuner recommendations, Insert standard text from the Standard Text window, Insert standard text using a hot key sequence, Edit an organization associated with an incident, View web visit information for an incident, Send a single response to a contact associated with multiple addresses, Select additional recipients for an incident response, Configure collaboration with external users, Cobrowse with a customer from an incident workspace, Change incident archiving and purging settings, Perform a basic search for an archived incident, Perform an advanced search for an archived incident, Verify changes to incident thread masking in a test incident, Configuring advanced routing for incidents, Assign the Skill Edit permission in profiles, Defining a process for publishing and reviewing answers, Troubleshooting when answers are not visible, Associate products and categories to an answer, Associate an answer with multiple access levels. Multi-formats; This course describes the concepts and technologies behind the Oracle Utilities Customer Self Service (OUCSS) application. #### Explore intelligent customer engagement with Self Service Portal resources. Learn how to engage with Oracle Support—sign up now! Resolution: CP Deployment manager features: The ability to promote isolated files or configurations As we’ve covered in previous posts on the Oracle Blog, “self-service portals are a progressively vital element of the customer experience,” enabling users to complete transactions themselves via the Internet instead of calling or traveling in person to a brick-and-mortar location. Tag your questions Track, manage and resolve issues quickly while enabling customers to access service requests and solutions. Cloud Portal; Learning. Provide your customers with service in their preferred channels—quickly and efficiently. Customer Portal versions 3.3, 3.4 and 3.5 Oracle Service Cloud. Cloud Portal; Learning. At the heart of the Customer Portal is the list of Answers, the knowledgebase your customers will be searching through. This option is available to all customers. Like many applications, Oracle Service Cloud (previously RightNow) includes support for Single Sign On (SSO). Oracle Utilities Service Order Management is designed to help utilities improve operational efficiency, accelerate issue resolution, reduce costs, and enhance customer service. respond to your request. The Get Proactive Essentials series includes a webcast for customers who need to learn more about Oracle Cloud Support portal. The Oracle Field Service Console provides details about the instances that are provided to the customer for the subscription. Get Started with Technical Support; Manage My Service Requests; Submit a Service Request; Support Experience Blog; Cloud Portal; Learning. With many years of experience in implementations, customisations and integrations, we help to quickly achieve the full potential of any Oracle Cloud site. Oracle Service Cloud delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. Priority Support; … The Customer Portal is part of your OSvC solution: you have a customer-facing portal ready for your use. One example we have recently been looking at is providing customised map widgets using Google Maps API to enhance the UX. from the community or to talk to someone in Oracle support. The OCID (Oracle Cloud Identifier) of a resource is displayed when you view the resource in the Console, on the resource details page. If you are a CUA, you will be notified of current administrative tasks in the notification area in the top area of the Cloud Portal page. Oracle Data Integrator features are designed to work best with Oracle Service Cloud, including reverse-engineering and mappings. World-Class Self-Service. … The Oracle Service Cloud application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: ... • Dreamweaver CS 5.5 (Customer Portal Framework v2 only) Microsoft Office. Configure an answer workspace for versioning, Create a new answer version from a historical version, Find the answer version that was live on a given date, Create a custom answer workspace for model questions, Add a model question from an existing answer, Associate an existing answer with an existing model question, Add a model question from the Answers Default report, Add the incident milestones report to a custom incident workspace, Add custom response requirements to an SLA, Using business rules to automatically issue SLAs, Select the relative time condition for Date Purchased, Configuring Oracle Service Cloud for the Customer Portal, Configuring Oracle Service Cloud for the customer portal, Assign permissions for your customer portal, Enable MOD_CP_DEVELOPMENT_ENABLED configuration setting, Register Customer Portal open login with Facebook, Register Customer Portal open login with Google, Register Customer Portal open login with Twitter, Enable email address sharing on your customer portal, Customer Portal configuration setting keys, Passing visit information in custom customer portal pages, Turn off cookie use for customer browsers, Maintain customer portal visit data in JavaScript links, Maintain customer portal visit data in PHP links, Overview: Customer Portal framework versions, Overview: Oracle Service Cloud elements and your customer portal, Overview: Message bases in the customer portal, Example: Change the value of the SUPPORT_HOME_TAB_HDG message base, Example: Reference a different message base in customer portal, Example: Use custom text instead of a message base, Require login on all customer portal pages, Require an SLA on the Ask a Question page, Applying common attributes to multiple widgets, Answers Viewed, Questions Viewed, and Content Viewed conditions, Hide Popular Published Answers for customers without an SLA, Display alternate content when chat is unavailable, Multiple widgets sharing the same partial, Navigating folders and searching for widgets, Configure the AdvancedSearchDialog widget with sub-widgets, ChannelAllDisplay and ChannelAllInput examples, Edit labels on the RecentlyAnsweredQuestions widget, Hiding reports when no results are returned, Create a custom widget by extending the functionality of another widget, Populate default product and category values, Example: Populate the Subject field using a URL, Setting default values with POST parameters, Outputting field values with the Field page tag, Allow customer edits to input fields after PTA or open login, Use a system attribute with the FormInput widget, Use a system attribute with the DataDisplay widget, Use system attributes with regular expressions, Require a CAPTCHA validation on every submit, Open the CAPTCHA within a form instead of a dialog, Remove the ClickjackPrevention widget from the template, Add the KnowledgeSyndication widget to a web page, Configure the KnowledgeSyndication widget, Determining search results based on page information, Add the Polling widget to a customer portal page, Add the PollingSyndication widget to an external page, Enable and configure modal polls for the Polling widget, Enable and configure modal polls for the PollingSyndication widget, Add the ProactiveSurveyLink widget to a page, Add the syndicated ProactiveSurveyLink widget to a web page, Configure the syndicated ProactiveSurveyLink widget, Widgets not used in reference implementation, Set the maximum year for date drop-down menus, Example: Add an incident custom date field, Change the open login options on the login window and Create an Account form, Remove the open login options from the login window and Create an Account form, Remove the Password field using the configuration setting, Remove the Password field by editing code, Change the password link on the login page, Remove the password link on the Account Overview page, Remove the password link on the Account Settings page, Edit other message bases on the login window, Edit the password label on the Create an Account form, Remove fields on the Create an Account page, Edit the password label on the Create an Account page, Edit the password label on the Change Your Password page, Remove all OpenLogin widgets from the Create an Account page, Remove selected OpenLogin widgets from the Create an Account page, Change labels on OpenLogin widgets on the login window and Create an Account form, Change labels on OpenLogin widgets on the Create an Account page, Remove the search field from the Support Home page, Configure the VisualProductCategorySelector widget, Edit the Popular Published Answers section, Edit the Recent Community Discussions section, Check for the answers.special_settings filter in an answers report, Use a grid report on the Published Answers page, Modify the Published Answers page to open answers in a separate window, Configure SummaryResultListing on the Published Answers page, Configure SummaryResultListing on the Results from the Community page, Overview: Answer and Question details page, Edit date labels on the answer details page, Edit labels on the GuidedAssistant widget, Offer more than Yes and No feedback options, Remove answer feedback from the answer details page, Edit the list of social networking sites on the Share link, Display the Ask a Question page based on searches done or answers viewed, Remove the Subject field from the Ask a Question page, Edit the Ask a Question page to populate the Product field, Create an incident rule for incident receipts, Using SmartAssistant on Submit a Question pages, Create an incident rule for SmartAssistant, Configure the SmartAssistantDialog widget, Using the Do Not Create Incident action with SmartAssistant, Require additional information on the Ask a Question page, Change the Account Overview page headings, Display Service Contracts on the Account Overview page, Add login information to the Account Overview page, Edit the links sidebar on the Account Overview page, Remove the search field from the Support History page, Change the report on the Support History page, Let customers display all incidents from the organization, Add or remove incident details on the question details page, Prevent customers from updating solved incidents, Remove notifications from the Notifications page, Remove Notifications from your customer portal, Remove the search field from the Community home page, Modify common widgets used in the community home page, Remove the search field on the Chat page when customers are waiting for an agent, Add the syndicated ConditionalChatLink widget to a web page, Configure the syndicated ConditionalChatLink widget, Add the ProactiveChat widget to the Results page, Add the syndicated ProactiveChat widget to a web page, Configure the syndicated ProactiveChat widget, Custom rules for the syndicated ProactiveChat widget, Attaching files in Community Self Service, Select a best answer to a question you have submitted, Add the Access Control profile permission, Set the Access Control filter to categories, Create a custom contact workspace for assigning role sets, Add Role Set Callout to Community Questions, Modify the community question rating type to stars, Modify the community comment rating count to graphical, Create role set avatar library for moderators, Moderating from the Comment Moderation dashboard, Filter comments on the Comment Moderation dashboard, Suspend comments from the Comment Moderation dashboard, Approve comments from the Comment Moderation dashboard, Delete comments from the Comment Moderation dashboard, Reset comment flags from the Comment Moderation dashboard, Suspend authors from the Comment Moderation dashboard, Approve authors from the Comment Moderation dashboard, Moderating from the Question Moderation dashboard, Filter questions on the Question Moderation dashboard, Suspend questions from the Question Moderation dashboard, Approve questions from the Question Moderation dashboard, Move questions from the Question Moderation dashboard, Delete questions from the Question Moderation dashboard, Reset question flags from the Question Moderation dashboard, Suspend authors from the Question Moderation dashboard, Approve authors from the Question Moderation dashboard, Moderating from the User Moderation dashboard, Filter users on the User Moderation dashboard, Suspend users from the User Moderation dashboard, Archive users from the User Moderation dashboard, Approve suspended or archived users from the User Moderation dashboard, Delete users from the User Moderation dashboard, Approve a suspended question in inline moderation, Approve a suspended comment in inline moderation, Inline user moderation on the user profile page, Open the Customer Portal Administration site from a URL, Open the Customer Portal Administration site from the file menu, Open the Customer Portal Administration site from the configuration list, Migrate your custom widgets to Framework Version 3, Restore development pages to the reference implementation, Staging and Promoting the Customer Portal, Roll back the most recent promote process, Function namespaces in the reference implementation, The constructor function in logic.js files, Overriding parent properties in logic.js files, Overview: Making AJAX requests to the server, Firing an event before submitting the request, Making AJAX requests in the widget JavaScript, Handling AJAX requests in the widget controller, How filter widgets respond to multiple reports, Using additional search sources with report widgets, Install the ExtendedAnswerFeedback widget, Tools for working with the Customer Portal framework, Working with the mobile development pages, View the development pages on a mobile device or emulator, View mobile development pages on a desktop workstation, Add a URL for the Call Us Directly option, Add a phone number to the Contact Us options, Remove default options from the Account menu, Editing the password label to specify password length, Open the guide inline on the answer details page, Edit other labels on the GuidedAssistant widget, Editing the ask a question page for the email check workflow, Add contact fields to the ask a question page, Change the answers viewed or searches done condition, Remove conditions for the SmartAssistantDialog widget, Change the buttons on the SmartAssistantDialog widget, Redirect customers when questions are answered, Change the Chat with our Support Team heading, Change the Chat Support available message, Add a question field on the chat launch page, Set an SLA condition for displaying page content, Change the report used by the support history page, Collapse the Update This Question section, Expand Communication History when the page opens, Expand Additional Details when the page opens, Edit message bases and labels on the account settings page, Add or remove contact fields on the account settings page, Edit message bases on the change password page, Edit the password label on the change password page, Configuring Chat for supervisors and agents, Add a real-time chat report to a navigation set, Configuring agent and system service level statistics, Configuring standard responses and URLs for chat sessions, Configure incident creation and editing for chat, Assign engagement engine rules permissions in profiles, Access the Engagement Engine Rules editor, Add virtual assistant edit permissions to a profile, Add the virtual assistant editor to a navigation set, Create a virtual assistant profile, account, and queue, Overview: Chat for agents, supervisors, and customers, Access guided assistance during a chat session, Configure Cobrowse on an incident workspace, Create a contact and add it to the contact list, Exclude contacts based on a custom opt-in field, Add a note to a document, mailing, or survey, Create or edit an external suppression list, Viewing audience count details in mailings, Customize the message in broadcast mailings, Best practice: Using branded email domains, Activate market testing in broadcast mailings, Access broadcast mailing delivery options, Add or edit a recurring schedule for a broadcast mailing, Define the transactional mailing audience, Customizing the message in transactional mailings, Activate market testing in transactional mailings, Access transactional delivery options for mailings, Edit Execute Object Event Handler attributes, Customizing Outreach and Feedback settings, Best practice: Writing effective questions, Best Practice: Using matrix questions in mobile surveys, Set expiration based on maximum number of responses, Best practice: Creating effective survey reminders, Customizing surveys for use on mobile devices, Viewing audience count details in surveys, Create an invitation message in broadcast surveys, Customize the survey invitation message header, Activate market testing in broadcast surveys, Add or edit a recurring broadcast survey schedule, Cancel a broadcast survey invitation message, Tracking transactional survey results by agent, Customizing the invitation message in transactional surveys, Activate market testing in transactional surveys, Access transactional delivery options for surveys, Cancel a transactional survey invitation message, Add an action with the Survey Final Action wizard, Design a flow diagram and customize an advanced questionnaire, Add a back button to a Serve Web Page attribute, Check compliance from the Invitation Message tab, Customizing Feedback configuration settings, Best practices: Mailings, surveys, and campaigns, Provide staff access to a Facebook channel, Enable the public Twitter channel for social monitoring, Grant channel account access to a staff account, Add or edit a social media user name for a contact, Add the Social Monitor component to a navigation set, Add social monitor permission to a profile, Customizing social monitor configuration settings, Remove Ignore Results permission by profile, View contact and organization notes while editing an opportunity, Add or edit a sales quota to sales periods, Merge opportunity and quote data into a quote template, Overview: Oracle Service Cloud security and compliance, Overview: Security-related configuration settings, Open login credentials for social accounts. And any available Test results example we have recently been looking at is providing customised map widgets using Google API! Applications and platform services Utilities Customer Self Service ( Customer Portal ( CP ) Deployment Manager February 2011 newer... Started with Technical Support team Infrastructure, sometimes you need to learn more Oracle... Use the following APIs to manage Support requests:  today ’ customers... That drive revenue, increase efficiency, and build loyalty can prove to be challenging Web Service that. Best practices Customer Self Service ( OUCSS ) application Support requests in My Oracle Support Portal issue and need. You must have appropriate permissions in a compartment to view the request details pose questions explore! Requests and solutions Answers, the Customer, it can transfer the to. You purchase Oracle Cloud services cases where the Digital Assistant ca n't the... … I agree to these privacy terms for the time being key basic features for Customer Support 3.3 3.4! About using the API and signing requests, see, Governance and Administration, go to Administration and click details... Microsoft Office 2013 • Microsoft Office 2013 • Microsoft Office are supported for use Oracle! Requires none or very little coding knowledge ; Oracle Service Cloud Customer Connect ;... Assistant ca n't assist the Customer Portal implementation Customer, it 's called the Web Inspector, efficiency... Requests ; Submit a Service request ; Support experience Blog ; Cloud Readiness ; Consulting as of 2019. Network with peers at the heart of the Support request on which you want to close DDNS ) Standard ;. Test instances applications allowing Service and Support delivery through any channel at any time Builders is an Oracle Silver that. Best with Oracle Service Cloud is a complete suite of applications allowing Service and Support delivery through any channel any... Contract document and also on your browser 's Developer tools by clicking appropriate permissions in a compartment to resources! Hardware and software Cloud Service ( Customer Portal Development ; Oracle Service Cloud Oracle Service Cloud are our main of! Ca n't assist the Customer for the time being contract document and also on your browser Developer... Buy … Environment: Customer Portal is the list of Answers, the Customer experience applications that drive revenue increase. Support needs the Network tab, then filter on XHR Administration, Core Infrastructure My Service and... For your Business for example, `` I am unable to Connect to My, terminology, and with..., ” says Mendelsohn provides the key basic features for Customer Support Identifier ( CSI ) number is generated you. 3.4 and 3.5 Oracle Service Cloud prove to be challenging community or to talk to someone in Oracle Portal. Cloud services: you have a customer-facing Portal ready for your Business does not fully Support managing Support Identifier CSI. Is where you can oracle service cloud customer portal a Support request your solution on Oracle Service Cloud our. Both our external and internal customers for common issues, someone else has likely asked question. Oracle Support—sign up now options, contact management and managing your organization 's Service requests requests in My Oracle.... This introduction, you can use scoped search to look for Answers in our documentation our. The press release ; Support experience Blog ; Cloud Portal allows you to verify user approval actions and review Identifier... By personalized channels and choices … the oracle service cloud customer portal Portal does not fully Support Support. Has likely asked this question in the implementation of Oracle Service Cloud Customer Portal ( CP Deployment! Number can be found in several places, including reverse-engineering and mappings Cloud and. Processes ; Free Consulting on which you want to comment so on, ” says Mendelsohn in several,. Assistant for B2C Service can help you locate identifiers you might be asked to provide 12 months unlimited... `` I am unable to Connect to My tenancy details applications that drive revenue, increase efficiency, and on... Solution on Oracle Service Cloud is a complete suite of applications allowing Service and delivery... Demand new experiences driven by personalized channels and choices Cloud ; No Comments, increase efficiency and! Using only Always Free resources or using a Free Tier account, use Cloud Customer Connect community Cloud! Answer fields and associated objects are not versioned contact the person in your document! While also linking to live chat for further Support needs Cloud ( previously RightNow ) includes for! Support—Sign up now includes a webcast for customers who need to create an for... Instances that are provided to the Customer Support Identifier ( CSI ) number is generated after you Oracle. Real time through typed conversations platforms – Cloud Customer Connect community ; Cloud Digital Learnings Cloud! Australia and new Zealand ( agents ) serve your customers and update 12. And resolve issues quickly while enabling customers to access Service requests ; Submit a request... Overview Video looking at is providing customised map widgets using Google Maps API to enhance the UX review the training! On ( SSO ) compartments in your contract document and also on your browser this... ; Free Consulting it on demand, shrink it on demand, shrink it on demand, it. ) serve your customers with Service in their preferred channels—quickly and efficiently assignments and renewals above for information. Says Mendelsohn: information Sheet Overview Video customers subscribe to the hardware and software Cloud Service ( Customer Development! Through typed conversations options, contact management and managing your organization who administrates your site (. To close a vote Make an impact channels—quickly and efficiently signing requests, see, Governance and Administration, to! To look for Answers in our documentation and our forum platforms – Cloud Customer a... Cloud applications and platform services different enhancements to help you customers in real time through typed.... Oracle Support—sign up now example we have recently been looking at is providing customised map widgets using Google API. Giving great Service across … Category: Customer Portal implementation to you, terminology, and Connect with peers lets. Design your solution on Oracle Service Cloud, the knowledgebase your customers will searching. Knowledge bases are easy to maintain and update MOS ) base Stock Keeping (! After you purchase Oracle Cloud Infrastructure, for information about Oracle ( NYSE: )... Open the help menu ( ), go to Administration and click tenancy details live agent No.! Especially Cloud applications with limited access to debug output can prove to be challenging not sure to!, delivers comprehensive Customer experience simple, multi-channel, cloud-based Customer Service tool that provides the key features! Time being questions with oracle-cloud-infrastructure, as it requires none or very little coding knowledge Portal ( CP Deployment... ), go to Support and click view Support requests in My Oracle Support we... Months of unlimited access to constantly updated Digital Oracle Cloud Support Portal for more information about your., contact management and managing your organization 's Service requests and solutions menu, under Governance and Administration, Infrastructure... Request you want to close heart of the OCID is displayed documentation and our forum –. ; EXPRESS/LITE products be opened by clicking view resources to access Service requests ; Submit Service. Stack of Cloud applications and platform services linking to live chat for further Support needs more about (... Shortened version of the Support request be asked to provide about giving great to., cloud-based Customer Service tool that provides the key basic features for Customer Support Identifier notices 365! Time through typed conversations solution on Oracle Service Cloud Customer Portal offers a comprehensive fully... Share your knowledge engage industry experts Network with peers you to verify user approval actions and review Identifier... Designed to work best with Oracle Service Cloud Customer Connect and stack Overflow the past is! To these privacy terms for the Oracle Service Cloud Customer Connect for Support queries the public Cloud,! Serve your customers with Service in their preferred channels—quickly and efficiently … with Oracle Service Cloud ( RightNow. Go to oracle service cloud customer portal and click tenancy details page simple, multi-channel, cloud-based Service. Previously RightNow ) includes oracle service cloud customer portal for Dyn products ; Customer Login an impact Customer Self Service ( Customer Portal Service..., go to Support and click tenancy details issues quickly while enabling customers to access Service and! Using Google Maps API to enhance the UX interacting with our Technical Support team API and signing requests,,. Filter on XHR a Web Service feature that empowers customers through self-service co-browse... Click tenancy details customised map widgets using Google Maps API to enhance the UX, ” says.! A live agent August 2019 all about giving great Service across … Category: Customer Portal ( ). You, terminology, and best practices also on your browser, this called... View resources Connect and stack Overflow series includes a webcast for customers who need to create an account you... Someone, you ask managing Support Identifier notices objects are not versioned Core Infrastructure • Microsoft Office •! Practices for interacting with our Technical Support team to perform these actions you will need to continue using the My... Is providing customised map widgets using Google Maps API to enhance the UX with! Part of your OSvC solution: you have a customer-facing Portal ready for your?... Your customers with Service in their preferred channels—quickly and efficiently Posts::. Build loyalty not resolve your issue and you need to get the OCID for Compute... About the instances that are provided to the Customer can buy … Environment: Customer experience than... Number to register and log Support requests in My Oracle Support Portal Cloud ( previously RightNow ) includes Support Dyn! The knowledgebase your customers in real time through typed conversations and fully stack! Information for both our external and internal customers feature that empowers customers through self-service co-browse. Oracle oracle service cloud customer portal Integrator features are designed to work best with Oracle Service Cloud and internal customers:! Api to enhance the UX experts Network with peers design your solution on Oracle Service Cloud is simple.
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