Since HP loves Torx and uses it to an inch of the laptop’s life (with this being no exception) get a T8 Torx because you will probably need it. Since HP loves Torx and uses it to an inch of the laptop’s life (with this being no exception) get a T8 Torx because you will probably need it. While doing a quick search on this forum for Inspiron 15 7579, I could find many users with the exact same issue of hinge/display panel separation. It could be because of mishandling, tightening because of dust and moisture or mechanical damage. The answer is yes. I'll keep posted for any update. Has There Been a Recall? No power!! The screws on the bottom plate  are all tight, but there is stress on the hinges and I know something will break if I try to force it open. The damage doesn’t happen suddenly. Tracking a faulty hinge is quite easy. While a number of companies offer laptop screen repair kits that can make the process easier, if you order the wrong screen you won’t be able to make any repairs. - Examples: LG534UA For Samsung Print products, enter the M/C or … I'm a fairly knowledgeable with pc's but the two hinges that hold the screen, when opening the screen make a creaking or crackle sound? They will likely request information from you in order to look up your case details or product serial number. The hinge is really stiff, which is understandable given the size of the screen (17.3"). Each component is well crafted to ensure reliability and great performance. Laptop Tech Support Previous Next Sort by votes. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). My laptop lid is jammed and will not open. The hinge issue on the HP Evny is well known to HP and yet they refuse to do much, if anything, about it. If I try moving the screen into an upright position or try to close it, the hinge is pulled out of place, exposing what looks like some wiring, as well as where the hinge used to be grounded (it came unattached from the base of the laptop, not the screen). If I try to force it, the frame starts to pull away from the display. The warranty is expired on this laptop. The technician said the plastic that's holding the hinge inside have broken. Also, the screen has gone, all I can see are lots of horizontal multi-coloured lines. I have brought your issue to the attention of an appropriate team within HP. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. Get batteries, chargers, and adapters for to keep your laptop running at all time, cables to connect your computer to more functions, laptop bags, cases and sleeves for those on the go, mice and keyboards for better accessability, and headset and speakers for great audio experience. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. rick-s. Could you send a pic of it to me my email is [personal information removed]. This is crazy! broken hinge on hp laptop. You should write NBC to suggest they investigate this topic.http://www.nbcnews.com/id/40220716/. Hi,guys,i got HP Pavillion dv9000 laptop,my hp laptop left hinge were broken,and i still used it for few days,it worked fine no problem.after replacing hinge when i start my laptop i can hear windows starting sound but nothing appear on da screen,screen stay blank. I currently have to use my laptop with it open all the way so that it's completely flat. The last step when diagnosing power issues is to check your hardware. The hinge is in great condition and will even clip back on, but the issue is internally. Thanks to my Case Manager Amanda Wildenstein who did a excellent job by  following up with me on every step and made sure the laptop was fixed and returned. The laptop was not dropped or fell. Tilt the computer one way and then the other so that the WD-40 gets into the hinge. Replace the two 3mm P1 Phillips-head screws that secure the left display panel hinge to the top display enclosure. Thanks to all of the HP team who helped me resolved this issue. If this doesn't work, the computer needs to be disassembled by a technician and the hinge system lubricated. Thread starter 1shado1; Start date Nov 7, 2016; Tags HP Pavilion; Sidebar Sidebar. If you are unfamiliar with how the Forum's private message capability works, you can learn about that. Can anyone give me suggestions on how to go about this matter?. 23 replies 5.8K views becky4131 Forumite. Other customers who missed the HP laptop hinge recall have complained online: "I've contacted HP customer support, spent over three hours on the phone with them, and have not had any success getting my laptop repaired for free. A few months ago I experienced the infamous hinge issue on my HP laptop. I have brought your issue to the attention of an appropriate team within HP. Laptops. It is almost impossible to glue it, because some laptop manufacturers use special plastic for the laptop case, a plastic which does not stick with most glues, also there are a lot of tension in the place where the insert is located and after several times you close and open the laptop lid, the hinge base will crack again. 16 July 2013 at 12:45PM edited 30 November -1 at 12:00AM in Techie Stuff. If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. Simply ask a new question if you would like to start the discussion again, "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 1. ‎04-24-2018 They just accept that whatever tension comes from the factory is ideal, or that a four year old laptop with a loose hinge has a career-ending injury. My laptop sits on my desk and doesn't move. It is believed that the company may have known about the defect before selling the laptops, misleading and deceiving consumers about the value of the laptops and their accompanying warranties. I have brought your issue to the attention of an appropriate team within HP. Product: HP 15 Notebook PC Operating System: Microsoft Windows 10 (64-bit) I notice my left laptop hinge is loose, as the screen has become wobbly and it is starting to become harder to open or close it. Now I'm trying to close it to take a trip and the top won't close. If your computer does not open to a blue Choose an option screen, skip this step and go to HP Notebook PCs – Advanced Startup Troubleshooting (Windows 10, 8) or HP Desktop PCs – Advanced Startup Troubleshooting (Windows 10, 8) for further troubleshooting options. I now can only use it if I plug another monitor and keyboard into it. has anyone had any experience with this;. Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. There is tension/stress on the hinges and I can only lift the lid about 1 inch up from the keyboard. Fix HP Printer issue on macOS . By using an HP certified repair center, you can be assured your notebook PC will be … - edited Please look for a private message from an identified HP contact. 164 posts. My laptop lid is jammed and will not open. 1shado1 Splendid. Thanks Rick I"ll wait to hear from someone. If your HP laptop won’t turn on even when plugged in, start by checking the power supply. For example, the problem could be as simple as having the wrong charging cord which means you aren’t getting the proper voltage, or it could be that the power supply has failed. So he replaced the plastic, fixed both hinges and also applying lubricant. Best HP laptop service center in Kolkata A broken or faulty laptop hinge is one of the most common problems every owner has to deal with soon e r or later. A broken or faulty laptop hinge is one of the most common problems every owner has to deal with soon e r or later. Didn't find what you were looking for? Replace the display panel. Telling me that it was my fault, that I must've dropped my laptop or set something on top of it. The answer is yes. Write NBC to suggest they investigate this topic.http://www.nbcnews.com/id/40220716/. If you're using HP laptop or desktop, complete them with our original accessories. A laptop hinge is typically made up of two metal brackets connected via a pin that allows them to rotate. ‎04-24-2018 A few months ago I experienced the infamous hinge issue on my HP laptop. If your HP laptop won’t turn on you might still be able to get your laptop working in safe mode [6]. If Method 1 doesn’t work, then another method to fix HP laptop won’t start on Windows 10 is to make use of Tenorshare Windows Boot Genius.This is a Windows system rescue tool offers several functions for Windows users, which are Windows Rescue, Password & Key Recovery, Data Recovery and Disk Tools. Apr 17, 2016 now it won’t even boot up unless the top is opened only about 50%. † The opinions expressed above are the personal opinions of the authors, not of HP. The hinge has "seized up" and has gotten harder to move than it should. I have a Acer E1-571G laptop. Is there anything I can do? Only recently my computer made this cracking noise when I closed it. Please check this article for more information: † The opinions expressed above are the personal opinions of the authors, not of HP. Ask the community. They will likely request information from you in order to look up your case details or product serial number. I contacted HP, sent my laptop in, and they blamed me for it! Tips for better search results. Work the hinge back and forth as you do this. Laptops are also expensive machines so don’t want to incur exorbitant expenses to buy a new one yet you can spend a small fee to fix a broken or disassembled hinge. It has been reported that a number of Hewlett-Packard (HP) laptops have been sold with defective hinges. I dropped my hp pavilion g6 laptop and one of the hinges connecting the screen has snapped off. My laptop sits on my desk and doesn't move. I'm currently in a bit of a fight with HP as they are trying to charge me £300 to fix it when it's a known issue, and as a result of me having to forcibly close it twice to send it to them, i now cannot even open it properly to use it. Can't wake up: Question HP Pavilion 14-bf008na Laptop won’t fully charge: Question Replace SSD In HP Pavilion 14-ba094sa Notebook: Question HP Pavilion 15-P107tx. Yet, dell chooses to ignore this as "wear and tear" by the user.. the same thing happened to my daughters hp laptop (same model) about six months ago. - last edited on If you're using HP laptop or desktop, complete them with our original accessories. Today I´d like to show you how to repair broken laptop hinges.This is a very common problem. It could be because of mishandling, tightening because of dust and moisture or mechanical damage. Rangale Replacement Left and Right LCD Screen Hinge for HP 15-CS 15-CW Hinges Kit Left & Right 15-CS0079NR 15-CS0057OD 15-CS0051WM Series Laptop L23884-001 FBG7B001010 FBG7B003010 $30.99 $ 30 . ‎04-24-2018 If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. Right hinge in HP laptop pavilion dv 9000 broke twice — the same hinge. Safe mode allows you to uninstall new programs or drivers that could be affecting your laptop. Their complaints dept phoned me today. Thank you for visiting the HP Support Forum. Laptops are also expensive machines so don’t want to incur exorbitant expenses to buy a new one yet you can spend a small fee to fix a broken or disassembled hinge. Due to the damage the screen cannot open and close. I'm currently in a bit of a fight with HP as they are trying to charge me £300 to fix it when it's a known issue, and as a result of me having to forcibly close it twice to send it to them, i now cannot even open it properly to use it. Yay! This is the third confirmed example of HP taking care of this issue on a laptop that is OUT of warranty! Replace the 2.5 mm P1 Phillips-head screw that secures the left display panel hinge to the display enclosure. the hinges are tight and if you grab the lid with both hands, the laptop won't open, it will just lift up off the table. I contacted HP, sent my laptop in, and they blamed me for it! If you're in warranty, they will typically fix it free, no questions asked. We'll see how it goes cos My notebook's lid stuck at an angle, cannot be open or close further. Borrowing power from the 10th Generation Intel Core i5-1035G1 processor, this laptop provides users with excellent speed. The left side hinge on my laptop is broken. Replace the right display panel hinge and the screws in the same manner, placing it carefully on the display enclosure and replacing the the Phillips-head screws. Thank you for visiting the HP Support Forum. This is the metal bushing which is placed into insert on the plastic case of the laptop. I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! I currently have to use my laptop with it open all the way so that it's completely flat. Due to some mishandling, the laptop hinge broke. There is no physical damage anywhere on the laptop and I have been handling this device with care. Question Bootable windows 10 USB made with etcher won't boot onto HP pavilion Also, there's no video showing how the hinge works for my model. topic Re: My laptop won't open or close without tearing off frame of screen in Notebook Hardware and Upgrade Questions. The problem is that the super stuff hinge … My device is less than 2 years old. A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. A broken laptop hinge can be repaired in several ways so that you won’t have to convert your laptop into a desktop. Unscrew all the screws and remove all the plastic covers and hinges as we dont need this mechanism anymore. Top 1: Fix HP Laptop Won’t Turn on with Tenorshare Windows Boot Genius. I've update this post with the correct product name - sorry about that! The hinge is really stiff, which is understandable given the size of the screen (17.3"). Check hardware. I had an HP Compaq laptop which I had to change only because of this hinge problem. Long story short, I bought HP Envy 17T (17M-AE111DX) laptop earlier this year that has HUGE problem with the hinge, and IMO a clear design defect. Nov 7, 2016 #1 Back in July I purchased a cheap POS HP Pavilion laptop to use as a "spare". I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! @RCompHacks Hello and welcome on my channel. My computer was purchased about two years ago. Stripping back the trim and taking off the battery revealed the metal inside with connected by the hinge to my lid had come off; a black plastic gear that the metal thing had connected to had cracked and broken off. the hinges are very stiff and offer a lot of resistance to opening and closing. Please look for a private message from an identified HP contact. Please help. Laptop hinges are something which get damaged after a few years of usage. By using this site, you accept the. I have a HP Pavilion dv9000 which sits on a desk, open most of the time. Best HP laptop service center in Kolkata. A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, ‎04-24-2018 My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. It isn't the hinges you need to worry about. I recently started receiving this problem in which the hinges on my laptop has stiffed up. It is HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - HP finish in jet black" . How to adjust (tighten or loosen up) the hinges on a laptop May 30, 2010 2,195 1 21,810 369. 01:43 PM If your laptop won’t stay open, or closes too easily once you start lowering the display, you might be able to give it a new lease on life with a quick tightening. The second time the same hinge broke, HP did not want to fix it. The screw from the lower case are falling off and I am not able to close and open the laptop properly. HP reached out to me after my issue was posted on the forum and took care of my laptop. I left my laptop on the kitchen table before work and came home to an upturned, opened left top corner. Wow! 16 July 2013 at 12:45PM edited 30 November -1 at 12:00AM in Techie Stuff. They only use HP certified parts for the repair. Left Hinge Broken, Corner of Laptop is cracked and opening. It sounds like the hinges are stiff from how you described it to me. Some of them can be attributed to end user negligence but the majority of them can be attributed to poor QC implementation on HP’s part. Thank you for visiting the HP Support Forum. If I try moving the screen into an upright position or try to close it, the hinge is pulled out of place, exposing what looks like some wiring, as well as where the hinge used to be grounded (it came unattached from the base of the laptop, not the screen). It also allows you to create a new user account if your original account has been corrupted. Here's a link to a long thread that I started to update others about the issue and my dealings with HP: http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M2044... Hopefully, you'll find the info useful. To replace the hinges you need to get the laptop and I can see are lots of horizontal lines. Repair broken laptop hinge can be repaired in several ways so that it 's like a completely different company parts. Screw header for HP printers ( but not black ) no physical damage anywhere on the hinges clip... 1: fix HP laptop or desktop, complete them with our original.. Be adjusted, dell chooses to ignore this as `` wear and tear '' by the user has been. The opinions expressed above are the personal opinions of the hinge at the left panel. Of dust and moisture or mechanical damage a new laptop know if anyone come! Had to change only because of dust and moisture or mechanical damage on the Forum 's message. 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